If you’ve ever moved money on EasyEquities and then paused, wondering, “Did I put that in the right place?” - You’re not alone.
Managing multiple accounts, each with different rules and purposes, can be confusing at times. And when it comes to retirement savings, that confusion can feel heavier than usual. This post is here to offer clarity and to help you feel more confident when funding your Retirement Annuity (RA).
Retirement Annuities are designed for one very specific goal: helping you build long-term financial security for your future. Because of that, they’re treated differently from other investment accounts. It's not to make things harder, but to protect money that’s meant to support you many years from now.
We’ve noticed that some clients only discover these differences after making a deposit, usually when funds land in an RA wallet they didn’t intend to fund. It’s a common, very human mix-up, and this guide is here to explain why it happens, how RA deposits work, and what support looks like if a reversal is needed.
RA accounts are governed by specific regulation designed to safeguard long-term retirement savings.
In practice, this means RA wallets:
These rules exist to protect you and they also mean that RA deposits need a bit more attention before you confirm.
As EasyRetire Retail has grown, we’ve seen more clients accidentally deposit funds into their Retirement Annuity wallet when their intention was to fund a different account.
With multiple wallets and different investment goals, this is an easy mistake to make — and when it happens, clients understandably ask us to reverse the deposit.
We can help with that, but because of regulation, it’s not a simple “undo” action.
To handle this responsibly and transparently, we’re introducing a R250 processing fee for manual RA deposit reversals.
This applies when:
The fee helps cover the cost of the manual processing involved, while keeping EasyRetire Retail efficient and sustainable for everyone. It also acts as a gentle pause, encouraging a quick double-check before depositing into an RA wallet.
By reducing avoidable errors, we can stay focused on building tools, features, and education that genuinely help you plan for the long term.
Most accidental RA deposits are completely preventable with a brief pause before confirming.
Before you deposit, take a moment to check:
1. You’re funding the right wallet
Each EasyEquities account is designed for a different goal. If you’re not investing specifically for retirement, make sure the RA wallet isn’t selected by mistake.
2. Your deposit reference matches your intention
Your reference plays an important role in routing funds correctly.
3. You give yourself a “does this make sense?” pause
If something feels off, stop and check. That small moment can save you time and frustration later.
No stress we’ll still support you.
If you contact support and request a reversal, our team will guide you through the process and handle everything carefully. The R250 reversal fee will apply, and we’ll keep you informed along the way.
Mistakes happen, especially when managing multiple accounts with different rules.
We're all about education, transparency, and making sure Retirement Annuity investing is handled with the care it requires, while continuing to support you when things don’t go to plan.
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